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Legal

Terms and Conditions

Last updated: 12 September 2026

1. Scope & contracting party

These General Terms and Conditions apply to all services, appointment bookings, online payments and vouchers, as well as to the use of the mobile app "Vanilla Nails" (iOS and Android) and the website vanillanails.at. The contracting party is:

Deviating terms are not recognised unless we have expressly agreed to them.

2. Services

Vanilla Nails provides services in nail care, nail design and beauty treatments. The scope of each service follows from its description at the time of booking (in the app, on the website or in person).

3. Customer account in the app

Using the app requires a customer account. Sign-up happens via your phone number, confirmed by SMS. You must provide truthful information and keep your login details confidential. The app may be used from age 14.

You can delete your account in the app at any time. Payment and receipt data already generated is kept, anonymised, for as long as required by law (tax retention obligations).

4. Booking & formation of contract

Appointments can be booked via the app, the website, or in person. By booking, you make a binding offer; the contract is formed once the appointment is confirmed (automatically or by us). Reserved time slots are reserved for you exclusively.

5. Prices & payment

All prices are in euros and include 20% VAT. Prices may change; the price shown at the time of booking is the one that applies.

Price adjustment in person: the price shown at booking is based on the details you provided (e.g. chosen service, nail length). If the actual work differs (e.g. noticeably longer nails, extra material or time), the price may be adjusted before the treatment begins. We will tell you about the changed price beforehand; you can then accept or decline the treatment. Any online payment already made is offset against the adjusted price; a remaining difference is either paid in person or credited to your account balance.

Prepayment at booking is optional. If no online payment is made, the service is due immediately after it is provided, in person. A receipt is issued for every payment in line with the statutory requirements (RKSV).

6. Credit balance

Your account can be credited with a balance (e.g. for cancellations under point 7). Credit can be used for future services, cannot be paid out in cash and cannot be transferred.

7. Cancellation, lateness & no-shows

The cancellation fee only applies if the appointment could not be filled otherwise. If we were able to give the time to someone else, we suffer no loss and charge nothing. The two rates reflect the actual loss: with a cancellation we still have some chance to fill the gap, with a no-show we do not — and in neither case are materials used.

Already-paid appointments: for a free (timely) cancellation, the amount paid is credited to your account balance. For a chargeable cancellation, the amount paid is offset against the cancellation fee; any remainder is credited to your account balance. As a rule, no refund is made to the original payment method.

If the studio cancels an appointment (e.g. for operational reasons), any amount already paid is either credited in full to your account balance or refunded on request.

8. Vouchers

Vouchers are valid for 3 years from the date of issue and can be redeemed against our services. A cash payout is excluded. Remaining balances are kept until the voucher expires. Vouchers cannot be redeemed retroactively against services already received.

9. Right of withdrawal (distance selling)

Services with a fixed appointment: for services to be provided at a specific date or within a specific period (appointment bookings), there is no statutory right of withdrawal under § 18 FAGG. The cancellation terms under point 7 apply instead.

Vouchers bought online: as a consumer, you have a 14-day right of withdrawal when buying a voucher online. The period begins on the day the contract is formed. To exercise it, notify us with a clear statement (e.g. an email to hello@vanillanails.at). Vouchers already redeemed are excluded from withdrawal.

Model withdrawal form: "I hereby withdraw from the contract I entered into for the purchase of the following voucher: __________. Ordered on: __________. Name: __________. Address: __________. Date: __________."

10. Your cooperation, health & allergies

You must tell us, before the treatment begins, about any relevant health conditions, in particular allergies, intolerances or skin conditions. We are not liable for consequences arising from health conditions that were not disclosed, or disclosed incorrectly.

Minors: people under 16 may only receive treatments with the consent of a parent or guardian. For treatments using gel or acrylic (natural nail reinforcement, extensions, new set) this applies until the age of 18. We may require the consenting person to be named at the time of booking or to be present at the appointment.

Plastics in nail design: gel and acrylic products contain acrylates, in particular HEMA. In rare cases these can trigger a permanent allergy that then also affects other applications and does not go away. If you notice redness, itching, burning or lifting at the nail edge, please tell us immediately and have the cause checked by a doctor.

Refusing or stopping a treatment: we may refuse a treatment, or stop it once begun, where professional or health reasons speak against it — in particular signs of a nail or skin disease, an infection or an allergic reaction, a nail condition that does not allow the treatment, or a missing parental consent where one is required. The same applies if behaviour in the studio makes safe work impossible. If we stop for one of these reasons, we charge only for the work actually carried out; no cancellation fee under point 7 applies. Amounts already paid are credited pro rata to your account balance or refunded on request.

11. Liability

We are liable without limitation for damages arising from injury to life, body or health, and for intent and gross negligence. For slight negligence, we are only liable for breaches of material contractual obligations, and only up to the damage that was foreseeable for this type of contract. Mandatory statutory consumer-protection provisions remain unaffected.

12. Use of the app

We grant you a simple, non-transferable right to use the app within the scope of this contract. Misuse (e.g. manipulation, automated access, disrupting operation) is prohibited. The app is provided with reasonable care; uninterrupted availability cannot be guaranteed.

13. Changes to these terms

We reserve the right to change these terms with effect for the future. We will inform you of material changes in a suitable way (e.g. in the app). Appointments already booked remain subject to the terms in force at the time of booking.

14. Applicable law & jurisdiction

Austrian law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of the country where you habitually reside remain unaffected.

15. Dispute resolution

Please send complaints directly to hello@vanillanails.at. We are not obliged, and generally not willing, to take part in dispute-resolution proceedings before a consumer arbitration board.

16. Final provisions

Should individual provisions of these terms be or become invalid, the validity of the remaining provisions remains unaffected. The invalid provision is replaced by the applicable statutory rule.